Returns & Refunds

Last updated: September 28, 2026

30-Day Return Window

You may return any unworn, unwashed item in its original packaging within 30 days of delivery for a full refund or exchange. Email [email protected] with your order number to start a return — we'll send instructions and the return address.

Refund Process

Once your return is received and inspected, refunds are issued to your original PayPal payment method within 3–5 business days.
Original shipping fees are non-refundable; return shipping is at the buyer's cost unless the item arrived damaged or incorrect.

Non-Returnable Items

Earrings that have been worn (hygiene reasons)
Items marked final sale
Items damaged by misuse (water exposure, perfume contact, forceful bending)

Damaged or Wrong Item?

Photo-document within 48 hours of delivery and email us — we'll ship a replacement or refund immediately, return label on us.

💡 Gold plated care tip: keep pieces away from water, perfume and sweat; store in the provided box. Following the care card prevents 90% of common issues and keeps your 30-day rights intact.